Videoconferencing spurned by SMEs
| Date Added: Wed September 19 2007 |
Videoconferencing technology has yet to be adopted by the SME market.
BT's general manager of broadband, VoIP and software services, Chris Lindsay, said: "Customers are not seeing the increased benefit from having the visual piece over and above the audio."
He added: "We are seeing a growing number of multinational SMEs, and they still do a significant amount of travelling. So far they have been content with the rest of the collaboration tools they have got. At the end of the day, if a guy is working with a supplier in China, he's going to go out and meet that person. That's how business is culturally done at the moment."
BT is currently focusing more on its VoIP services, which will soon see an improvement in quality, claimed Lindsay. "We expect to be rolling out a quality of service layer in the early part of 2008. What that means is that where customers are using our voice services over our broadband, then the voice traffic will be prioritised."
said Mr Huss. |
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